Frequently Asked Questions (FAQs)

Welcome to the412 Brands FAQs page! Here you will find answers to the most common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our customer support team.

1. What brands do you sell at 412 Brands?

We offer a curated selection of luxurious perfumes from world-renowned brands including:

• Gucci

• Chanel

• Dior

• Jo Malone

• Versace

• Bvlgari

• Byredo

2. Do you offer free shipping?

Yes! We offerfree express shipping on all orders with no hidden fees.

3. Where do you ship?

We currently ship to any address within theUnited States viaUSPS (United States Postal Service). Expansion to additional regions is being considered.

4. How long will it take for my order to be processed?

Orders placed before1:00 PM EST (GMT-5) will be processed the same day. Orders placed after this cutoff will be processed the next business day. Our maximum handling time is1-2 business days.

5. What is the expected delivery time for my order?

Estimated delivery time is3-5 business days from the date of dispatch. However, delivery times may vary depending on your location or courier issues.

6. How can I track my order?

Once your order has shipped, you will receive atracking number via email. You can track your order through the USPS tracking portal for real-time updates.

7. Can I modify my order after it’s been placed?

If you need to modify your delivery address or make other changes to your order, please contact us immediately at kept7800@gmail.com. We will try to accommodate your request before the order is processed.

8. What should I do if I provided an incorrect shipping address?

If you notice an incorrect shipping address, contact us immediately at kept7800@gmail.com. We will do our best to update it before shipping.

9. Do you accept international orders?

At this time, we donot accept orders from outside the United States. Please review your order carefully before making a purchase. However, if you receive adefective orcounterfeit product, we will accept returns, provided the necessary steps are followed.

10. What is your return policy?

Returns are accepted within30 days from the delivery date. The items must be innew, unused condition, with all original packaging, tags, and accessories. We do not accept returns for used or damaged products.

11. Do I need to pay for return shipping?

No,return shipping is free. We will provide a prepaid return shipping label if applicable.

12. How do I initiate a return?

To initiate a return, contact us at kept7800@gmail.com with your order number and the reason for the return. After reviewing your request, we will send you a return authorization and a shipping label (if applicable).

13. Can I exchange an item?

Yes, we accept exchanges under the same conditions as returns. If you would like to exchange an item, please contact our customer support team for assistance.

14. How long does it take to process a refund?

Refunds are processed within7 business days from the date we receive your returned item. The refund will be credited to your original payment method.

15. What should I do if I receive a defective or counterfeit item?

If you received a defective or counterfeit item, please contact us immediately at kept7800@gmail.com. We will guide you through the return process and ensure a resolution.

16. Do you offer gift wrapping services?

Currently, we do not offer gift wrapping services. However, our perfumes come beautifully packaged, making them ideal for gifting.

17. Can I change the shipping address after placing an order?

If you need to change your shipping address, please contact usimmediately at kept7800@gmail.com. We will try to update the address before your order is processed.

18. How can I contact customer support?

You can reach our customer support team via:

• Email: kept7800@gmail.com

• Phone: +1 412-857-9455

• Live Chat: Available on our website during business hours (Monday to Saturday, 8:00 AM - 7:00 PM EST).

19. Do you charge a restocking fee for returns?

No, we do not charge arestocking fee for returns.

20. Can I return or exchange a product if it’s been used?

We do not accept returns or exchanges forused,damaged, oropened products. Items must be innew, unused condition with all original packaging and accessories.

For any further questions or assistance, please don’t hesitate to contact our customer support team. We’re here to help!