At 412 Brands Toy Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used toys
  • Damaged items caused by misuse
  • Clearance or sale items (if applicable)
  • Gift cards

3. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to your original method of payment

4. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider, as processing times may vary
  • If you still have not received it, contact us at sales@412brands.com

5. Exchanges

We only replace items if they are:

  • Defective
  • Damaged upon delivery

If you need an exchange, contact us at sales@412brands.com with photos of the product.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping service

7. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Provide clear photos as proof
  • We will arrange a replacement or refund at no extra cost

8. Contact Us

For return requests or questions, contact:

Email: sales@412brands.com